What are the delivery charges and timeframes?

We’re pleased to offer FREE standard delivery on orders totalling over $68 Australia-wide. Orders totalling under $68 will incur a shipping fee of $9 for standard postage. Allow 3-5 business days for your jewellery to be handmade and then shipped from our Melbourne studio via standard post. Shipping is via Australia Post and standard delivery times are 3-5 business days within Victoria and up to 7 days interstate.

What’s your returns policy?

If you need to return something, make sure all the tags are on, and the item is exactly as you received it. You need to get it back to us within 14 days from the date on your dispatch note.

Our return policy does NOT apply to the following items:

  • Earrings
  • Necklaces
  • Rings
  • Bracelets

Due to hygiene reasons, earrings, necklaces, rings and bracelets cannot be returned for a refund or exchange for change of mind. To view our Return Policy.

How do I return my order?

First, repack the item with all the tags still attached.

Then, stick the returns label found on your delivery note over your address on the bag.

Finally, post it off! Make sure you get proof of postage and keep it safe!

What payment methods do you accept?

We accept the following payment methods:

  • Credit Cards (including Visa, MasterCard, American Express)
  • Vouchers

Do I need to have an account to purchase?

No. You don’t need an account to purchase.

Simply add your selected items to the shopping cart and click checkout. You will be asked to provide an email address, shipping address and payment details to complete the purchase.

The item I ordered last week just went on sale!

Occasionally we adjust the pricing on items. Unfortunately we do not offer a price guarantee, so we can’t provide a partial refund for an item that goes on sale after you’ve purchased it.

I saw something I wanted on your site, but now it isn't available anymore?

We are pleased to say that our products are very popular and often sell out, especially we run an online special! We do replenish some styles from time to time, so bookmark our website to avoid missing out.

How will I know when my order has been received?

Log into the email account supplied at the time of placing an order and you will see an email from EELAV McBEE titled “Order Confirmation”. This email will let you know that we have received your order and that is being prepared for dispatch, and will contain the date of your order, products purchased and order number for your reference. Please note this email may take up to 15 minutes to reach your inbox.

How do I change my order after it has been placed?

Once you have received the “Order Confirmation” email, the processing of your order commences and you cannot make any online changes to the order. Our system and warehouse are designed to fill and despatch orders as quickly as possibly.

Are the colours of the products photo accurate?

Here at EELAV McBEE, we like to keep things clean and simple. We aim to generate images with a clear likeness to the actual products, so there’s no surprises when you open your delivery at home. Well… only good surprises! Our colour palette online is very close to the colour palette of the products, however some colours may vary slightly from those displayed by your monitor, or on varying internet browsers. All products are carefully handmade to order so there might be slight variations in the size and tone.

Still have questions?

We want your shopping with us to be hassle-free, so if you’ve got any questions at all, email us today on hello@eelavmcbee.com.au.

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