We’re pleased to offer FREE standard delivery on orders totalling over $50 Australia-wide. Orders totalling under $50 will incur a shipping fee of $8 for standard postage. Allow 1-4 business days for your jewellery to be handmade and then shipped from our Melbourne studio via standard post. Shipping is via Australia Post and standard delivery times are 1-4 business days within Victoria and up to 7 days interstate.
If you need to return something, make sure all the tags are on, and the item is exactly as you received it. You need to get it back to us within 14 days from the date on your dispatch note.
Our return policy does not apply to the following items:
Due to hygiene reasons, earrings, necklaces, rings and bracelets cannot be returned for a refund or exchange for change of mind. To view our Return Policy.
First, repack the item with all the tags still attached.
Then, stick the returns label found on your delivery note over your address on the bag.
Finally, post it off! Make sure you get proof of postage and keep it safe!
We accept the following payment methods:
No. You don’t need an account to purchase.
Simply add your selected items to the shopping cart and click checkout. You will be asked to provide an email address, shipping address and payment details to complete the purchase.
If you are having trouble adding items to your shopping cart, your web browser probably has “cookies” disabled. What’s a cookie? Sounds delicious, we know. It’s not a baked good, it’s a small file stored on your computer that keeps track of what you’re doing on our website, i.e. what items you have bought before and what you have in your shopping bag. Modify your cookie settings in your web browser to enable online orders.
Occasionally we adjust the pricing on items. Unfortunately we do not offer a price guarantee, so we can’t provide a partial refund for an item that goes on sale after you’ve purchased it.
We are pleased to say that our products are very popular and often sell out, especially we run an online special! We do replenish some styles from time to time, so bookmark our website to avoid missing out.
Log into the email account supplied at the time of placing an order and you will see an email from EELAV McBEE titled “Order Confirmation”. This email will let you know that we have received your order and that is being prepared for dispatch, and will contain the date of your order, products purchased and order number for your reference. Please note this email may take up to 15 minutes to reach your inbox.
Once you have received the “Order Confirmation” email, the processing of your order commences and you cannot make any online changes to the order. Our system and warehouse are designed to fill and despatch orders as quickly as possibly.
Here at EELAV McBEE, we like to keep things clean and simple. We aim to generate images with a clear likeness to the actual products, so there’s no surprises when you open your delivery at home. Well… only good surprises! Our colour palette online is very close to the colour palette of the products, however some colours may vary slightly from those displayed by your monitor, or on varying internet browsers. All products are carefully handmade to order so there might be slight variations in the size and tone.